You can cancel any order free of charge until it is dispatched, and get every rupee back, including shipping and COD fees. Personalised pieces can be cancelled within 12 hours of ordering.
1. Cancelling your order
| Order type | You can cancel | Refund |
|---|---|---|
| Ready-to-ship | Until it is dispatched | 100% of the amount paid |
| Engraved, personalised or made-to-order | Within 12 hours of placing the order | 100%; after 12 hours production has started and the order cannot be cancelled |
| Pre-order | Until it is dispatched | 100% |
How: go to My Orders, choose the order and tap Cancel, or message us on WhatsApp at +91 98765 43210 with your order number. You get a confirmation by email and SMS.
Already dispatched? It can no longer be cancelled. In India you can refuse the delivery (see Shipping & Delivery Policy, section 9) or return it within 7 days once it arrives.
2. When we cancel an order
We may cancel an order, fully or partly, if:
- the item is out of stock or fails our quality check before dispatch;
- the price or description was wrong because of a technical or typing error;
- we cannot verify your payment, address or, for COD orders, confirm the order with you;
- we suspect fraud or misuse of offers, or the order looks like a bulk purchase for resale;
- the delivery address is not serviceable.
We tell you by email and SMS, and refund in full.
3. Refunds on cancelled orders
- Prepaid orders are refunded to the original payment method within 1 working day of cancellation; your bank may take a further 5–7 working days to show it.
- If you cancel part of an order bought on an offer, the refund reflects what you actually paid for the cancelled item, as in our Returns, Refunds & Exchange Policy, section 4.
- No charge applies to cancelled COD orders. For partial COD orders, the advance is refunded in full to the original payment method within 1 working day of cancellation.
4. Money deducted but no order placed
If your account was debited but you did not receive an order confirmation, the payment is reversed automatically by the payment provider within 5–7 working days. If it is not, send us the transaction ID at support@aaranee.co and we will trace it.