We deliver across India; we do not currently ship outside India. Most orders leave our warehouse within 1–2 working days and reach you within 3–7 working days (7–12 to the North-East and remote areas), in tamper-evident packaging insured until it is in your hands. Shipping is free on orders above ₹1,499.
1. When your order ships
| Order type | Dispatch time |
|---|---|
| Ready-to-ship jewellery | 1–2 working days |
| Personalised or engraved pieces | 5–7 working days |
| Pre-order or made-to-order | Date shown on the product page |
Orders placed after 2:00 PM, on Sundays or on public holidays are processed the next working day. If one order mixes ready and personalised items, we may ship them separately at no extra cost.
2. How long delivery takes
| Destination | Delivery after dispatch |
|---|---|
| Most of India, including all metro cities | 3–7 working days |
| North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep and remote areas | 7–12 working days |
These are estimates from our courier partners. Enter your pincode on the product page to see the expected date for your address.
3. Shipping charges
| Order value | Charge |
|---|---|
| Above ₹1,499 | Free |
| Up to ₹1,499 | ₹79 |
| Cash on delivery (any value) | Additional ₹49 |
Every charge is shown at checkout before you pay. We never add charges after you order.
4. Cash on delivery (COD)
- COD is available at serviceable pincodes; the checkout shows whether it is available for yours.
- Up to ₹5,000: pay the full amount on delivery.
- ₹5,001 to ₹15,000: pay 25% online at checkout and the balance on delivery (partial COD).
- Above ₹15,000: prepaid only. Orders paid in full online get 5% off.
- You can pay the courier in cash or by UPI at the door. Please keep the exact amount ready.
- We may call or WhatsApp you to confirm a COD order before dispatch. Unconfirmed orders may be cancelled.
- If COD orders on an account are refused repeatedly, we may offer only prepaid payment on that account.
- Full details, including what happens to an advance if an order is cancelled or refused, are in our Payment & Partial COD Policy.
5. Tracking your order
As soon as your order ships, we send the courier name and tracking number by SMS, WhatsApp and email. You can also track it on the Track Order page at aaranee.co or in your account.
6. Packaging and insurance
- Every piece is packed in our signature box inside tamper-evident outer packaging sealed with security tape.
- For your safety, the outer parcel does not show what is inside.
- Every shipment is insured against loss and damage in transit at our cost. Risk passes to you when the parcel is delivered.
7. When the parcel arrives
- Orders above ₹10,000 need a one-time password (OTP) at delivery; we send it to your registered mobile number. Share it only with the delivery agent, at the door.
- Check the outer package before accepting. If the seal is broken, the tape re-stuck, the box crushed, wet or torn, do not accept it. Ask the courier to mark it “refused – tampered” and contact us. We will send a replacement or refund once the parcel returns to us.
8. Empty, missing, damaged or wrong item
If something is wrong with what you received:
- Contact us within 48 hours of delivery at support@aaranee.co or WhatsApp +91 98765 43210.
- Share an uncut unboxing video that starts with the sealed parcel and shipping label clearly visible and continues until the contents are fully shown, plus photos of the packaging and item.
- We review the claim with the courier and reply within 7 working days with a replacement or a full refund.
Claims reported after 48 hours, or without an unboxing video, are still reviewed, but we may not be able to approve them if the courier’s records show a sealed, correct-weight delivery.
9. Failed delivery
- The courier tries to deliver up to 3 times and contacts you before each attempt.
- If a parcel cannot be delivered because the address is wrong or incomplete, you could not be reached, or the parcel was refused without a valid reason, it is returned to us.
- For prepaid orders, we refund the product price once the parcel reaches us. The original shipping fee is not refunded. You can also ask us to re-ship it for a fresh shipping charge.
- For full COD orders, nothing is charged, but see section 4 on repeated refusals. For partial COD orders, the advance is refunded as set out in our Payment & Partial COD Policy, section 6.
10. Changing your address
You can change the delivery address before dispatch by contacting support. After dispatch, couriers cannot redirect parcels, for security reasons. We do not deliver to P.O. boxes.
11. Delays
Festivals, sale periods, weather, strikes or courier disruptions can delay deliveries. We will tell you if your order is delayed. If it has not been dispatched within 7 days of the estimated date, you may cancel for a full refund.
12. Questions
Email support@aaranee.co or WhatsApp +91 98765 43210, 10:00 AM–6:00 PM IST.