WhatsApp is the fastest way to reach us. Every complaint gets a ticket number and an acknowledgement within 48 hours, and is resolved within one month at the latest, usually within 7 working days.
1. How to reach us
| Channel | Details | Available | Best for |
|---|---|---|---|
| WhatsApp / chat | +91 98765 43210 or the chat icon on our site | 10:00 AM–6:00 PM IST | Order status, returns, sizing |
| Phone | +91 98765 43210 | 10:00 AM–6:00 PM IST | Urgent delivery issues |
| support@aaranee.co | Any time; reply within 1 working day | Claims with videos or photos | |
| Contact form | Contact page on aaranee.co | Any time | Anything else |
| Post | AARANE FINE JEWELS LLP, 202, Vrundavan Mall (Vrundavan Complex), Mota Bazar, Navsari, Gujarat 396445, India | — | Formal notices |
Please include your order number, the email or phone used to order, and photos or videos where relevant.
2. Response times
| Stage | Our commitment |
|---|---|
| First reply on chat or phone | Within 15 minutes during 10:00 AM–6:00 PM IST |
| First reply by email or form | Within 1 working day |
| Complaint acknowledged with a ticket number | Within 48 hours |
| Typical resolution | Within 7 working days |
| Latest resolution | Within one month of receiving the complaint |
3. If you are not satisfied: escalation
- Customer Support. Start here through any channel above. You get a ticket number to track your complaint.
- Customer Experience Lead. If your issue is not resolved within 7 working days, or you disagree with the outcome, email support@aaranee.co with “Escalation” and your ticket number in the subject line.
- Grievance. If you are still not satisfied, email support@aaranee.co with “Grievance” and your ticket number in the subject line, or write to us by post at the address below.
4. Grievance redressal
| support@aaranee.co (subject: “Grievance”) | |
| Address | AARANE FINE JEWELS LLP, 202, Vrundavan Mall (Vrundavan Complex), Mota Bazar, Navsari, Gujarat 396445, India |
| Hours | 10:00 AM–6:00 PM IST |
Every grievance is acknowledged within 48 hours and resolved within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020. Complaints about your personal data are handled the same way, under the Digital Personal Data Protection Act, 2023.
5. Outside help
You can contact the Government of India’s National Consumer Helpline at any stage: call 1915 or 1800-11-4000 (8:00 AM–8:00 PM, except national holidays), WhatsApp or SMS 8800001915, or file online at consumerhelpline.gov.in. You may also file a case with the Consumer Commission through its e-Jagriti portal. For complaints about personal data that we have not resolved, you can approach the Data Protection Board of India.
6. Business details
AARANE FINE JEWELS LLP (limited liability partnership) · LLPIN ADD-2180 · GSTIN 24ACQFA4363A1ZO
Registered office: 202, Vrundavan Mall (Vrundavan Complex), Mota Bazar, Navsari, Gujarat 396445, India
Website: aaranee.co