Pay online and get 5% off, or pay on delivery. Orders up to ₹5,000 can be paid in full on delivery; on COD orders from ₹5,001 to ₹15,000, you pay 25% online at checkout and the rest on delivery. Orders above ₹15,000 are prepaid only.
1. Ways to pay
| Method | Available on | Notes |
|---|---|---|
| UPI (Google Pay, PhonePe, Paytm, BHIM and others) | All orders | Instant confirmation; 5% off |
| Debit and credit cards (Visa, Mastercard, RuPay) | All orders | Secured with OTP / 3-D Secure; 5% off |
| Net banking and wallets | All orders | 5% off |
| Cash on delivery (full) | Orders up to ₹5,000 | ₹49 COD fee |
| Partial COD | Orders from ₹5,001 to ₹15,000 | 25% online advance, balance on delivery; ₹49 COD fee |
Online payments are processed by Razorpay, an RBI-authorised payment aggregator. We never see or store your full card number, CVV or UPI PIN. EMI is not currently available, and we deliver only within India.
2. Pay online and save 5%
- Pay the full order amount online by UPI, card, net banking or wallet and get 5% off the order value.
- The discount is applied automatically at checkout and shown before you pay.
- It does not apply to COD or partial COD orders, including the online advance.
- If you cancel or return an item, we refund the amount you actually paid, after the discount.
3. Cash on delivery at a glance
| Order value | COD option | Pay online at checkout | Pay on delivery |
|---|---|---|---|
| Up to ₹5,000 | Full COD | Nothing | Full amount + ₹49 |
| ₹5,001 to ₹15,000 | Partial COD | 25% of the order value | Remaining 75% + ₹49 |
| Above ₹15,000 | Not available | 100% (prepaid, with 5% off) | Nothing |
“Order value” means the final amount payable after discounts and coupons, including any shipping charge. COD and partial COD are available only at pincodes our courier partners serve for cash collection; the checkout shows what is available for your address.
4. How partial COD works
- At checkout, choose Cash on Delivery. If your order value is above ₹5,000, the checkout shows the advance (25%, rounded up to the nearest rupee) and the balance due on delivery.
- Pay the advance online by UPI, card, net banking or wallet. Your order is confirmed only once the advance is received.
- Your confirmation by SMS, email and WhatsApp shows the advance paid and the exact balance due.
- When the parcel arrives, check the outer package, then pay the balance to the courier in cash or by UPI. The courier hands over the parcel only after the balance is paid.
- Your tax invoice is for the full order value and shows the advance and the balance.
| Example order value | Advance paid online | Paid on delivery (incl. ₹49 COD fee) |
|---|---|---|
| ₹6,000 | ₹1,500 | ₹4,549 |
| ₹10,000 | ₹2,500 | ₹7,549 |
| ₹15,000 | ₹3,750 | ₹11,299 |
5. Orders that must be paid in full online
- Orders above ₹15,000, because of courier cash-handling limits and insurance.
- Engraved, personalised and made-to-order pieces, because they are made only for you.
- Silver coins, bars and gift cards.
- Orders from accounts that have refused two or more COD deliveries, or that our fraud checks flag.
6. What happens to your advance
| Situation | What we do with the advance |
|---|---|
| You cancel before dispatch | Refund it in full to the original payment method within 1 working day |
| We cancel the order (out of stock, pricing error, address not serviceable, order not confirmed) | Refund it in full within 1 working day |
| The parcel is tampered with or damaged and you refuse it | Refund it in full, or send a replacement if you prefer |
| You refuse delivery without a valid reason, or cannot be reached after 3 attempts | Refund it once the parcel returns to us, minus the actual forward and return shipping cost, up to ₹300 |
| You return an eligible piece within 7 days of delivery | Refund the advance to the original payment method and the balance to your bank account or UPI ID |
| You exchange the piece | Carry the full amount paid to the new piece; you pay or receive the difference |
Banks usually take 5–7 working days to show a refund after we issue it.
7. Refund of the balance paid on delivery
We never refund cash. The balance you paid the courier is refunded by bank transfer (IMPS/NEFT) or UPI to an account in the buyer’s name, which you share through the secure link we send. We will never ask for your OTP, PIN or card details to send a refund.
8. Order confirmation and COD eligibility
- We may call or WhatsApp you to confirm a COD order before dispatch. Orders we cannot confirm within 48 hours may be cancelled, and any advance is refunded in full.
- If an account refuses two or more COD deliveries, we may offer only prepaid payment on future orders from that account.
- We may ask for prepaid payment on any order flagged by our fraud checks.
9. Paying safely
- Pay only through the checkout on aaranee.co, or a payment link sent from an @aaranee.co email address or our official WhatsApp number, +91 98765 43210.
- We will never ask you to pay an advance to a personal UPI ID or bank account, or over a phone call, and never ask for your OTP, PIN or CVV.
- Pay the courier only the balance shown in your order confirmation. If asked for more, do not pay; contact us at support@aaranee.co.
10. Failed, pending or duplicate payments
- Money debited but no confirmation: the payment provider reverses it automatically within 5–7 working days. If not, send us the transaction ID.
- Charged twice: we refund the duplicate within 2 working days of confirming it with the payment provider.
- Advance paid but order shows unpaid: send us the transaction ID and we will update the order within 1 working day.
11. Changes to these rules
We may change the COD limits (₹5,000 and ₹15,000), the advance percentage, the prepaid discount or the COD fee. The rules shown at checkout when you place your order apply to that order.
12. Questions
Email support@aaranee.co or WhatsApp +91 98765 43210, 10:00 AM–6:00 PM IST.