Quick answers to what customers ask most. Each answer matches our full policies, which take priority if anything differs.
Orders and payment
How do I place an order?
Add pieces to your cart, check out with your mobile number or email, enter your address and pay. You get a confirmation by SMS, email and WhatsApp.
Which payment methods do you accept?
UPI, debit and credit cards, net banking, wallets and cash on delivery. EMI is not currently available.
Do I get a discount for paying online?
Yes. Pay the full amount online and get 5% off; the discount is shown at checkout before you pay.
Is cash on delivery available?
Yes, at most Indian pincodes, with a ₹49 fee. Orders up to ₹5,000 can be paid fully on delivery. On orders from ₹5,001 to ₹15,000, you pay 25% online at checkout and the rest on delivery. Orders above ₹15,000 are prepaid only.
Why do I pay an advance on a larger COD order?
High-value parcels cost more to insure and ship, and the advance confirms the order is genuine. It is refunded in full if you cancel before dispatch or return the piece within 7 days.
What happens to my advance if I refuse the parcel?
If the parcel was tampered with or damaged, you get the full advance back. If you refuse it for any other reason, we refund the advance minus the actual shipping cost, up to ₹300.
Is it safe to pay on your website?
Yes. Payments are handled by Razorpay, an RBI-authorised payment aggregator, over encrypted connections. We never see or store your card number or UPI PIN.
My money was deducted but I got no confirmation. What now?
The payment provider reverses it automatically within 5–7 working days. If not, send the transaction ID to support@aaranee.co.
Can I change or add to my order after placing it?
We can change the address, size or item before dispatch. Message us on WhatsApp as soon as possible.
Can I cancel my order?
Yes, free, until it is dispatched. Personalised pieces can be cancelled within 12 hours of ordering.
Do you offer gift wrapping and gift messages?
Every piece comes in our gift box. Add a gift message at checkout; we never put prices or invoices inside gift orders sent to someone else, and email the invoice to you instead.
Shipping and tracking
Do you ship outside India?
Not at the moment. We currently deliver only to addresses in India.
How soon will my order arrive?
We dispatch in 1–2 working days. Delivery then takes 3–7 working days across most of India and 7–12 working days to the North-East and remote areas.
Is shipping free?
Yes, on orders above ₹1,499. Below that, shipping is ₹79.
How do I track my order?
Use the tracking link we send by SMS, WhatsApp and email, or use the Track Order page on aaranee.co.
Will I need an OTP at delivery?
Orders above ₹10,000 need a one-time password, sent to your registered mobile number. Share it only with the delivery agent at your door.
The parcel looks opened or damaged. Should I accept it?
No. Refuse it, ask the courier to mark it as tampered, and contact us. We will replace it or refund you.
My parcel was empty or had the wrong item. What do I do?
Contact us within 48 hours of delivery with an uncut unboxing video and photos. We resolve it within 7 working days.
Can I change my delivery address?
Before dispatch, yes. After dispatch, couriers cannot redirect parcels.
Returns, exchanges and refunds
What is your return policy?
Return or exchange unworn pieces within 7 days of delivery, in original packaging with invoice and certificate, for a full refund of what you paid. Pickup is free.
What can’t be returned?
Nose pins, toe rings and piercing jewellery, earrings with the hygiene seal removed, personalised pieces, silver coins, gift cards and final-sale items, unless they arrive damaged, defective or wrong.
How do I return or exchange?
Go to My Orders, choose the item and tap Return / Exchange, or WhatsApp us. We book a free pickup.
When will I get my refund?
We inspect returns within 3 working days and issue the refund within 7 working days after that. Your bank may take 5–7 more working days. COD orders are refunded to your bank account or UPI ID.
My ring doesn’t fit. Can I change the size?
Yes, one free size exchange per piece within 7 days of delivery. Check our size guide before ordering.
I bought a piece on a marketplace or in a store. How do I return it?
Marketplace purchases are returned through that marketplace. For pieces bought in a physical store, follow the terms on your store invoice.
Product and silver
Is your jewellery real silver?
Yes. Every piece is 925 sterling silver (92.5% pure silver), stamped S925, comes with a certificate of authenticity, and our purity guarantee lasts for life.
Is your silver hallmarked?
Silver hallmarking is voluntary in India, and our pieces are not BIS-hallmarked. Every piece is stamped S925 and comes with a certificate of authenticity and our lifetime purity guarantee.
Will my silver turn black?
Silver naturally tarnishes when exposed to air, moisture and chemicals. It is not a defect and wipes off with a silver polishing cloth. Storing pieces airtight slows it down.
What is the difference between plain silver and plated silver?
Plated pieces have a thin layer of rhodium, 18K gold or rose gold over 925 silver for colour and shine. Plating wears gradually with use. If it fails because of a defect within 3 months of delivery, we replace the piece.
Are the stones real diamonds?
Only if the product page says so. Most of our sparkle comes from cubic zirconia; each listing states the stone type.
Can I wear my jewellery in the shower or pool?
We don’t recommend it. Water, soap and chlorine speed up tarnish and wear plating.
How do I find my ring or bangle size?
Use the size guide on each product page, or WhatsApp us and we will help you measure.
Warranty and care
What does the warranty cover?
Plating, clasp, setting and solder defects under normal wear for 3 months from delivery; a faulty piece is replaced free. It does not cover tarnish, scratches, accidental damage or chemical damage.
Do you re-plate or repair jewellery?
Not at the moment. Pieces with a covered defect are replaced instead.
How do I clean my jewellery?
Wipe plain silver with a silver polishing cloth. Use only a soft dry cloth on plated pieces. Avoid toothpaste, dips and chemicals.
Account and privacy
Do I need an account to order?
No. You can check out as a guest, but an account makes tracking, returns and reorders easier.
How do I stop marketing messages?
Use the unsubscribe link in emails, reply STOP on WhatsApp or SMS, or change your preferences in your account. You will still receive order updates.
How do I delete my account or data?
Email support@aaranee.co from your registered email. We confirm within 30 days, keeping only what tax law requires.
Still need help?
WhatsApp or call +91 98765 43210, or email support@aaranee.co, 10:00 AM–6:00 PM IST.