Every piece is guaranteed 925 sterling silver for life and is covered for 3 months against plating and manufacturing defects; a faulty piece is replaced free of charge. Tarnish is natural to silver and cleans off; it is not a defect.
1. Purity guarantee
Every Aaranee silver piece is 925 sterling silver (92.5% pure silver) unless its product page says otherwise, is stamped S925 and ships with a certificate of authenticity. If a BIS-recognised assaying and hallmarking centre ever finds a piece below 925 purity, we refund the full price you paid and the cost of the test, at any time, against the test report and your invoice.
2. Warranty: what is covered
For 3 months from delivery, we replace a piece free of charge if any of these happens under normal wear:
| Covered | Not covered |
|---|---|
| Plating that peels, flakes or wears through to the silver | Tarnish or darkening of silver (natural oxidation; cleans off) |
| A clasp, jump ring, hinge or chain link that fails because of how it was made | Scratches, dents, bends and stretched or snapped chains from snagging or pulling |
| A stone that falls out because the setting was faulty | Damage from impact, accidents or sleeping, gym or swimming in the piece |
| Solder joints that come apart | Damage from perfume, lotion, sanitiser, chlorine, sea water or cleaning chemicals |
| Lost pieces, or pieces repaired or altered by anyone else | |
| Normal plating wear after the warranty period |
3. How to make a warranty claim
- Email support@aaranee.co or WhatsApp +91 98765 43210 with your order number and clear photos of the issue.
- We confirm within 2 working days whether it looks covered and book a free pickup.
- Send the piece with its invoice and certificate.
- We inspect it within 3 working days of receipt and ship a replacement of the same design free of charge.
- If the design is no longer available, we offer a piece of equal value or store credit for the price you paid.
4. Re-plating and repairs
We do not currently offer re-plating or repair services. Plating wears gradually with use, and the care tips below help it last. Pieces with a covered defect are replaced as set out in section 3.
5. Caring for your silver
- Last on, first off. Put jewellery on after perfume, lotion and make-up, and take it off before washing, bathing, swimming, gym or sleep.
- Keep it dry. Wipe pieces with a soft cloth after wearing, especially if you have sweated.
- Store it airtight. Keep each piece in the zip pouch it came in, ideally with an anti-tarnish strip, away from humid bathrooms.
- Store pieces separately so they do not scratch or tangle.
- Clean gently. Use a silver polishing cloth on plain silver. On plated pieces, use only a soft dry cloth: polishing cloths, toothpaste, baking soda and dips remove plating.
- Mind the chemicals. Chlorine, sanitiser and cleaning products darken silver and damage plating and stones.
6. Skin sensitivity
Sterling silver is well tolerated by most people. If you have a known metal allergy, check the metal and plating details on the product page or ask us before buying. Stop wearing a piece and see a doctor if your skin reacts.