These Terms & Conditions (also called our Terms of Service) govern your use of aaranee.co, any Aaranee app and every order you place through them. Purchases made on online marketplaces follow that marketplace’s policies, and purchases made in a physical store follow the terms on the store invoice. By browsing, creating an account or placing an order, you agree to them.
1. Who we are
aaranee.co is owned and operated by AARANE FINE JEWELS LLP (“Aaranee”, “we”, “us”), a limited liability partnership registered under the Limited Liability Partnership Act, 2008 (LLPIN ADD-2180, GSTIN 24ACQFA4363A1ZO), with its registered office at 202, Vrundavan Mall (Vrundavan Complex), Mota Bazar, Navsari, Gujarat 396445, India. These Terms are an electronic record under the Information Technology Act, 2000 and need no physical or digital signature.
2. Eligibility
You must be 18 or older and able to enter a binding contract under the Indian Contract Act, 1872 to buy from us. If you are under 18, a parent or guardian must place the order and accept these Terms for you.
3. Your account
- You can shop as a guest or create an account using your mobile number or email and a one-time password (OTP).
- Keep your login details private. You are responsible for activity on your account.
- Give us accurate name, address and contact details. Orders with incomplete or false details may be cancelled.
- We may suspend or close an account involved in fraud, abuse of offers or returns, or a breach of these Terms.
4. Our products
- Metal. Our silver jewellery is 925 sterling silver (92.5% pure silver alloyed with other metals for strength), unless the product page says otherwise. Every piece is stamped S925 to mark its purity.
- Plating. Some pieces are plated with rhodium, 18K gold or rose gold over silver. The product page states the finish. Plating is a surface layer and wears with use; see the Warranty, Plating & Care policy.
- Stones. Stones are cubic zirconia, synthetic or natural as stated on each product page. We do not describe a stone as natural or as a diamond unless it is one.
- Appearance. Photos are styled and magnified. Colours vary by screen, and handcrafted pieces can differ slightly in shade, finish and weight. A variation of up to 5% in weight or size from the listed figure is normal and not a defect.
- Authenticity. Every order ships with a tax invoice and a certificate of authenticity. Keep both: you need them for returns, exchanges and warranty claims.
5. Prices and taxes
- All prices are in Indian Rupees and include GST. Shipping, cash-on-delivery and other charges, if any, are shown separately at checkout before you pay.
- Prices can change without notice, but the price confirmed in your order is the price you pay. Later price drops or silver-rate changes do not change a confirmed order.
- If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund you in full, even after confirmation. We will tell you before doing so.
6. Orders
- Placing an order is an offer to buy. The order confirmation message tells you we have received it. The contract is formed when we dispatch the product.
- We may decline or cancel an order if the product is out of stock, if we cannot verify payment or address, if we suspect fraud or misuse of offers, or if the order looks like a bulk purchase for resale. If you have paid, we refund in full.
- We may limit the quantity of any product per customer, address or payment method.
7. Payments
- We accept UPI, debit and credit cards, net banking, wallets and cash on delivery (COD) at serviceable pincodes. EMI is not currently offered. COD is available in full on orders up to ₹5,000. On COD orders from ₹5,001 to ₹15,000, 25% of the order value is paid online at checkout and the balance on delivery (partial COD). Orders above ₹15,000 must be prepaid. Orders paid in full online get 5% off. Our Payment & Partial COD Policy sets out the full rules.
- Online payments are processed by Razorpay, an RBI-authorised payment aggregator. We never see or store your full card number or UPI PIN.
- A ₹49 fee may apply to COD orders and is shown at checkout. We may confirm COD orders by call or WhatsApp before dispatch, and may restrict COD for accounts with repeated refused deliveries.
- For high-value orders we may ask you to verify your identity or payment before dispatch.
8. Offers, coupons, gift cards and rewards
- Each offer carries its own conditions, shown with the offer. Unless it says otherwise, one coupon applies per order and coupons have no cash value.
- If you return part of an order bought with an offer, the refund is the amount you actually paid for the returned item, after the discount. If the return means the offer’s conditions are no longer met (for example, “buy 2 get 1”), we deduct the value of the benefit you kept.
- Gift cards are valid for 12 months from issue, are not refundable or exchangeable for cash, and are usable only on aaranee.co and our app.
- We may withdraw an offer or reward and recover its value if it was obtained through fraud, multiple accounts or abuse.
9. Payments, shipping, returns, cancellation and warranty
Our Payment & Partial COD Policy, Shipping & Delivery Policy, Returns, Refunds & Exchange Policy, Cancellation Policy and Warranty, Plating & Care policy form part of these Terms. If any of them conflicts with these Terms on its own subject, that policy applies.
10. Personalised and made-to-order products
For engraved, name or custom pieces, you are responsible for the text, spelling, font and size you enter. We make the piece exactly as entered. Personalised pieces cannot be cancelled after production starts and cannot be returned or exchanged unless they arrive damaged, defective or different from what you ordered.
11. Reviews and content you share
- Reviews must be your own genuine experience of a product you bought. We do not pay for, write or selectively publish reviews to mislead buyers.
- By posting a review, photo or video, you let us display it on our website, app and social channels, with credit to your first name. We may remove content that is abusive, unlawful, off-topic or infringes someone’s rights.
12. Intellectual property
Our brand name, logo, jewellery designs, photographs, videos and website content belong to AARANE FINE JEWELS LLP or its licensors. You may not copy, reproduce, sell or use them commercially without our written permission.
13. Things you must not do
You must not use our website or app to commit fraud; place orders you do not intend to accept; misuse coupons, returns or COD; scrape, crawl or copy content at scale; upload malicious code; impersonate anyone; or break any law.
14. Third-party services
We use third parties for payments, delivery, messaging and analytics, and our site may link to other websites. We are not responsible for third-party websites, but we remain responsible to you for your order.
15. Our liability
- We are responsible for delivering the product you ordered in the condition described, and for the remedies set out in our policies.
- Except where the law does not allow it, our total liability for any claim about an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses such as loss of profit or opportunity.
- Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
16. Indemnity
You agree to compensate us for losses we suffer because you broke these Terms, misused our website or infringed someone else’s rights.
17. Events beyond our control
We are not liable for delays or failures caused by events we cannot reasonably control, such as natural disasters, epidemics, strikes, courier network failures, government orders or internet outages. We will tell you and offer a refund if your order is delayed significantly as a result.
18. Governing law and disputes
- These Terms are governed by the laws of India.
- Please raise any complaint with our support team first and, if unresolved, through our grievance redressal process (see Contact, Support & Grievance Redressal). We aim to resolve every complaint within the timelines set out there.
- Subject to your right to approach a Consumer Commission or the National Consumer Helpline (dial 1915), the courts at Navsari, Gujarat have exclusive jurisdiction.
19. Changes to these Terms
We may update these Terms from time to time. The version on this page on the day you place an order applies to that order. We will highlight major changes on our website.
20. General
If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right immediately, we have not given it up. These Terms, together with the policies listed in section 9, are the entire agreement between you and us about your purchase.
21. Contact us
AARANE FINE JEWELS LLP, 202, Vrundavan Mall (Vrundavan Complex), Mota Bazar, Navsari, Gujarat 396445, India
Email: support@aaranee.co · Phone/WhatsApp: +91 98765 43210 · Hours: 10:00 AM–6:00 PM IST