You can return or exchange unworn jewellery within 7 days of delivery for a full refund of the price you paid, with free reverse pickup across India. Damaged, defective or wrong items are always replaced or refunded, whatever the category.
1. What you can return
A piece can be returned or exchanged within 7 days of delivery if:
- it is unworn, unwashed, unaltered and undamaged;
- it comes back in its original box and pouch, with tags, certificate of authenticity and invoice;
- earrings have the hygiene seal or protective caps on the posts intact;
- any free gift that came only because of this purchase is returned with it.
2. What you cannot return
| Item | Why | What we offer instead |
|---|---|---|
| Nose pins, toe rings, piercing studs and belly rings | Hygiene; worn directly in piercings | Replacement if damaged, defective or wrong |
| Earrings with the hygiene seal removed | Hygiene | Replacement if damaged, defective or wrong |
| Engraved, personalised or made-to-order pieces | Made only for you | Remake or refund if we made an error or it is defective |
| Silver coins, bars, idols and utensils | Bullion-linked and frequently resold | Replacement if damaged, defective or wrong |
| Gift cards and e-gift cards | Stored value | — |
| Items marked “Final sale” on the product page | Deep discount | Replacement if damaged, defective or wrong |
| Pieces resized, repaired or altered by anyone other than us | Original condition cannot be checked | — |
| Purchases from marketplaces (e.g. Amazon, Myntra, Flipkart) | Sold under that platform’s policy | Return through that platform |
| Purchases from a physical store | Sold under the store’s terms | Follow the terms on your store invoice |
3. Exchanges
- You can exchange a piece for another size, design or finish within 7 days of delivery, under the same conditions as returns.
- Each order can be exchanged once. If the new piece costs more, you pay the difference; if it costs less, we refund the difference.
- We ship the new piece after we pick up and check the original. A ring or bangle size exchange is free once per piece.
- An exchanged piece can be returned for a refund within 7 days of its own delivery, but cannot be exchanged again.
4. How much you get back
- We refund the amount you actually paid for the item, as shown on your invoice, after any discount or coupon. Refunds are never based on today’s price or silver rate.
- Shipping fees and COD fees are not refunded, unless the item was damaged, defective or wrong.
- Offer orders. If returning one item means the rest of the order no longer qualifies for the offer (for example, “buy 2 get 1 free”), we deduct the value of the benefit you keep, or you can return the whole order.
- Missing parts. If the box, pouch or certificate is missing, we deduct ₹150. If an item you said you returned is not in the parcel we receive, it is not refunded.
5. When you get your refund
We inspect returns within 3 working days of receiving them and issue the refund within 7 working days after that. How long the money takes to show depends on how you paid:
| You paid by | Refunded to | Time after we issue it |
|---|---|---|
| UPI, debit or credit card, net banking | Original payment method | 5–7 working days (bank processing) |
| Wallet | Same wallet | 1–2 working days |
| Cash on delivery | Bank account or UPI ID you give us | 2–3 working days |
| Partial COD | Advance: original online payment method. Balance: bank account or UPI ID you give us | Advance 5–7 working days; balance 2–3 working days |
| Gift card or store credit | Back to the gift card or store credit | Instant |
You can also choose store credit instead of a refund; it is issued as soon as the return passes inspection and is valid for 12 months.
6. How to return or exchange
- Go to My Orders on our website or app, choose the item and tap Return / Exchange. You can also message us on WhatsApp at +91 98765 43210.
- Choose a reason and, for exchanges, the new size or design.
- We book a free reverse pickup, usually within 1–3 working days. The courier calls before arriving and tries up to 2 times.
- Pack the piece in its original box with all items in section 1. Hand it over and keep the pickup receipt.
- We inspect it within 3 working days of receipt and email you the result.
If reverse pickup is not available at your pincode, send the parcel by a tracked courier or India Post to 202, Vrundavan Mall (Vrundavan Complex), Mota Bazar, Navsari, Gujarat 396445, India. We reimburse up to ₹100 against the receipt, added to your refund.
7. If a return fails inspection
If the piece shows wear, damage, alteration or missing parts, we email you photos and the reason, and send it back to you at our cost. If you disagree, you can raise a grievance as set out in our Contact, Support & Grievance Redressal policy.
8. Damaged, defective or wrong items
Report within 48 hours of delivery with an uncut unboxing video and photos (see Shipping & Delivery Policy, section 8). We replace the item or refund you in full, including shipping, and arrange pickup at our cost. This applies to every product, including those listed in section 2.
9. Questions
Email support@aaranee.co or WhatsApp +91 98765 43210, 10:00 AM–6:00 PM IST.